Refund policy

You have 14 days to return an order if you change your mind – the goods are to be returned at the buyers expense. Only goods that have not been used and are still in their original packaging can be returned if you have changed your mind. Please use the refund form enclosed with your order when you send your item back to us.

To start a return, you can contact us at support@downandcotton.com. Please note that returns will need to be sent to the following address:  Hall Farm, Dereham Road, Hingham, Norfolk, NR9 4PX

Any items that have been used cannot be returned for hygiene reasons. The exception to this is if there is a manufacturing fault.

You can always contact us for any return question at support@downandcotton.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Please note on your return form if you require an exchange and which item you wish to exchange your purchase for. We will then be in contact to arrange the exchange.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@downandcotton.com